We aim to process your documents within 1-2 working days from when you uploaded them to your Self-Service Account.
We are currently processing offer confirmations within 1-2 working days from when your final condition was marked as completed.
CAS (for visa applications) will be issued to offer holders within 2 working days from your offer being confirmed.
It can take our team up to 5 working days to reply to e-mail correspondence.
Please note that we are aware of the time constraints international offer holders have. Our team is prioritising processing documents for offer holders who are expected to attend a pre-sessional and have to arrive early.
We will be processing all documents uploaded on or before 31 July before withdrawing any applications and so please rest assured you will not need an extension if you can upload the missing documents on or before the deadline.
Make sure to regularly check your self-service account to see if you have been left a comment regarding your uploaded documents, as you will not receive an email if you have. You will also not be emailed once your condition has been completed.