Most error messages will be displayed if you are not logged out of either your Raven account or your Self-Service account.
To solve the problem, close your web browser and reopen it. If that does not work, clear your browser's cache and cookies. Please see your browser's help menu for assistance.
If the following message is displayed when uploading a supporting document:
File Upload Error: Java iText Encryption test failed (20070,65)
The PeopleCode programme executed an Error statement, which has produced this message.
It means the document is encrypted, as is the case for anything that has been digitally signed. You will need to save it as a new PDF before being able to upload it. For most documents, you can do so by selecting 'Print' and 'Save as PDF'.
Please note our instructions for sending electronic transcripts.
For any other error messages displayed please contact us directly with a screenshot of the message that you have received so that our Technical Support Team can investigate further.
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