I have submitted my reference, but the applicant claims not to have received it. Why is this?

References can take up to 24 hours to appear on an applicant's account.

If the reference does not appear, please log back in to the Referee Portal and ensure that you have completed all confirmation steps. If you have not, the reference will still be listed.

Both you and the applicant will receive an email to confirm submission of the reference when all steps have been completed. Please make sure to check your junk/spam inboxes for this email.